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1. I wish to copy all my folders/files from one drive to another but I wish to keep what I have now in the target HDD. I have checked there is plenty room on the target HDD. Can I use Disk to Disk option in R-Drive Image to do so? 2. Do I need to create an initial whole image before using incremental backup? 3. I wish to create a clone of my HDD to another one but I do not want to have R-Drive Image installed on the clone. How can I do that? 4. I wish to restore an image but when I select it, the Next button is grayed out. Why? 5. Can I restore an image to a remote HDD? 6. I got the "Call Back" error when tried to create an image. What does that error mean? 7. I run Windows XP and Susie Linux 9 as a dual-boot system. Is it possible to Disk to Disk copy the entire HDD? 8. I tried to read an arc file by both Nero Burning Rom and UltraISO, but failed. It seems that these software do not recognize your file format (arc file). Can you please give me an advice which software can burn the arc files? 9. Can I burn a created *.arc file on CD/DVD and then write the R-Drive Image startup version on this disc, too? 10. Is there a way to check the integrity of an arc file through the command line? 11. I tried to start my system from a startup R-Drive Image CD/DVD. My computer shows "linux `uncompressing... OK starting the kernel` Then it stops. Sometime it even powers off. What should I do? 12. I am trying to schedule a task. The task is set and active, and I can start the task manually, but it never starts automatically. 13. I need to access outlook ost/pst files in the Documents and Settings folder of a disk image connected as a Virtual Logical disk. When I attempt to do so I get an Access denied Error upon clicking the Documents and Settings folder. 14. Is it possible to turn off PC after making an image/copy? 15. Will R-Drive Image work on MS Small Business server? 16. I would like to make a custom startup disk with IP address file share and everything in it so I won't have to type it in all the time. How can I do this? 17. I want to restore an image of disk C: into disk C: under a Virtual Machine. Can it be done? 18. We are trying to perform a weekly full backup and a daily incremental backup in the unattended mode. When it is necessary, the restore process must be in unattended mode, too. Therefore restarting from a startup CD/DVD is not an option. I have a question on the name of the backup image file. When a scheduled task creates an image file the date and time is part of the file name. If I have to perform a restore from the backup image file, do I have to specify the image file name with the date and time values? If I have to, then this creates a problem in restoring in the unattended mode script. It is because the script will not know the date and time of the last backup. 19. I have a backup file from my Vista system (*.vhd). Can I use it to restore data using R-Drive Image? 20. I connected an image as Virtual Drive and tried to change its content. But when I re-connect the image, my changes are lost. Why? 21. I created an image but it was split by 4GB. Can I connect this image as Virtual Drive? 22. I have image of a 100GB RAID 5. Can I restore it to a single 100GB HDD? 23. I want R-Drive Image to notify my system and other application that it makes a system backup. Is that possible? 24. I am considering to use R-drive Image to backup/restore my system disk. Any guidelines? 25. I want to exclude some files and folders from a disk image. Can R-Drive Image do this? 26. Can I use R-Drive Image to create system recovery discs for my computer? 27. I want to clone my old PC to a virtual machine. Can R-Drive Image help me? 28. When I attempt to create an image, I get the following message: ` unable to create volume snapshot`. What causes the message?

1. I wish to copy all my folders/files from one drive to another but I wish to keep what I have now in the target HDD. I have checked there is plenty room on the target HDD. Can I use Disk to Disk option in R-Drive Image to do so?

No, Disk to Disk copy will clone your source to the target and erase all previous data on the target.

2. Do I need to create an initial whole image before using incremental backup?

Yes. You need to have a basic backup to store changes to it.

3. I wish to create a clone of my HDD to another one but I do not want to have R-Drive Image installed on the clone. How can I do that?

Do not install R-Drive Image on the source HDD. Use the CD/DVD startup version instead.

4. I wish to restore an image but when I select it, the Next button is grayed out. Why?

Most likely the image file is corrupted or was created with old version of R-Drive Image (prior 4.2). Please contact Technical Support for solution.

5. Can I restore an image to a remote HDD?

No, you can restore images on local devices only.

6. I got the "Call Back" error when tried to create an image. What does that error mean?

This error usually means that R-Drive Image cannot write to the target where you want to create the image. Check whether this location has enough free space, you have sufficient permissions, or it is not read-only. Sometimes it may appear when you select a mapped drive as the destination in the scheduler but it appears not mapped when the task starts.

7. I run Windows XP and Susie Linux 9 as a dual-boot system. Is it possible to Disk to Disk copy the entire HDD?

Yes, it is possible. R-Drive Image as it makes an exact copy of the source disk.

8. I tried to read an arc file by both Nero Burning Rom and UltraISO, but failed. It seems that these software do not recognize your file format (arc file). Can you please give me an advice which software can burn the arc files?

R-Drive Image creates ARC files that are NOT CD-image files, they can be burned as files only. An arc file is an image file that R-Drive Image can use to restore it to the same or another place (an HDD or partition).

9. Can I burn a created *.arc file on CD/DVD and then write the R-Drive Image startup version on this disc, too?

Yes, you can. When you select the Create an image action and choose a DVD drive as the destination, then you will see on the 5th step an option to include R-Drive Image Boot to this DVD.

10. Is there a way to check the integrity of an arc file through the command line?

You may use this command-line command to check an image: r-driveimagecl check -a=file-name.arc

11.I tried to start my system from a startup R-Drive Image CD/DVD. My computer shows "linux `uncompressing... OK starting the kernel` Then it stops. Sometime it even powers off. What should I do?

Create a new startup CD/DVD. Select Configure startup media troubleshooting options on the Removable Storage Device Selection panel. Disable ACPI/APIC and disallow PCI BIOS on the Startup media troubleshooting options panel. If this does not help, create another startup CD/DVD with the Display startup kernel messages option enabled on the Startup media troubleshooting options panel. Write down the messages and contact our tech support.

12.I am trying to schedule a task. The task is set and active, and I can start the task manually, but it never starts automatically.

Please make sure that the Task Scheduler" service is running on the system.

13. I need to access outlook ost/pst files in the Documents and Settings folder of a disk image connected as a Virtual Logical disk. When I attempt to do so I get an Access denied Error upon clicking the Documents and Settings folder.

Most likely this is a user permission issue. All original permissions on files and folders are preserved. Only users who had access rights for files on the original disk can access them in image.

14. Is it possible to turn off PC after making an image/copy?

No, R-Drive Image does not have such option right now.

15. Will R-Drive Image work on MS Small Business server?

Most likely yes, as there will be no changes in the file system.

16. I would like to make a custom startup disk with IP address file share and everything in it so I won't have to type it in all the time. How can I do this?

Unfortunately, R-Drive Image doesn't support CD/DVD startup customization.

17. I want to restore an image of disk C: into disk C: under a Virtual Machine. Can it be done?

Most likely not because the Virtual OS Machine usually uses HDD emulation (usually it is just a file with the structure different from a real disk).

18. We are trying to perform a weekly full backup and a daily incremental backup in the unattended mode. When it is necessary, the restore process must be in unattended mode, too. Therefore restarting from a startup CD/DVD is not an option. I have a question on the name of the backup image file. When a scheduled task creates an image file the date and time is part of the file name. If I have to perform a restore from the backup image file, do I have to specify the image file name with the date and time values? If I have to, then this creates a problem in restoring in the unattended mode script. It is because the script will not know the date and time of the last backup.

You can create a restore script command manually using this pattern: r-driveimagecl [/switches] restore or create a script from a scheduled task and then enhance it. A non-interactive mode can be done using the switch "a". In this case R-Drive Image will not ask the user any questions. If it cannot perform the action, it will generate an error. Example: r-driveimagecl /a restore If you need the last incremental data then we can add -t parameter with -1 value -t= It specifies which incremental data will be used to restore the data from the image. If the TimeSliceNumber is not specified, the first data in the image will be used. -1 specifies the last incremental data in the image. Examples: -t="2" specifies the second incremental data in the image will be used to restore data. All together: r-driveimagecl /a restore -t="-1" ..... All details about scripting commands can be found in R-Drive Image Help "Scripting and Command Line Operations"

19. I have a backup file from my Vista system (*.vhd). Can I use it to restore data using R-Drive Image?

No, R-Drive Image is not compatible with this file format.

20. I connected an image as Virtual Drive and tried to change its content. But when I re-connect the image, my changes are lost. Why?

A connected image is read-only. You cannot change or add anything to it. All the changes will be lost in short time, even if you may see them.

21. I created an image but it was split by 4GB. Can I connect this image as Virtual Drive?

Yes, you can connect it as Virtual Drive. Be sure that all image files are in the same folder.

22. I have image of a 100GB RAID 5. Can I restore it to a single 100GB HDD?

Yes, you can. The source and target can be different physical devices.

23. I want R-Drive Image to notify my system and other application that it makes a system backup. Is that possible?

Yes. Check that "Notify System application" is selected on the Backup Options panel. The applications must support Microsoft Volume Shadow Copy Service (VSS) to be notified.

24. I am considering to use R-drive Image to backup/restore my system disk. Any guidelines?

First of all, check if all components are on the same disk system disk, usually, disk C:. (For example, pagefile.sys may be on another logical disk.) If not, you have to combine them to the system disk, or to create and then therefore restore all disks the system components reside on. Failure to do so may result in your system freezing at startup. Creating a backup image of the system disk does not much differ from that action for a non-system disk. Restoring data to the system disk is much trickier. You cannot restore data to a system disk directly from the Windows version of R-Drive Image; you have to use the startup one. Here you have two options: 1-st: Create a special startup CD/DVD disc. It will help when the system is corrupted and cannot be started, and it does not have some other problems mentioned below. But you have to have a CD/DVD drive in your system. 2-nd. Restore the system without the startup CD/DVD. When you try to restore a system disk in the Windows version, R-Drive Image will ask you to re-start the system into the R-Drive Image startup version. Upon your confirmation it will make some changes to the system startup files. When you restart the system, the R-Drive Image will start in its startup mode. You don't have to have a CD/DVD drive in your system when using this method, but you cannot recover a corrupted system, and some system control software may prevent R-Drive Image from modifying the system startup files. Rarely such method cannot work in some EFI systems. Then you will have to select an image from which data is to be restored and the target disk/drive. Please note that that when you select partitions/disks/drives, you will not see Windows-style disk letters like C:, you will have to select required objects using disk label, size, file system type, HDD serial number , etc. They are the same both for the Windows and startup versions.

25. I want to exclude some files and folders from a disk image. Can R-Drive Image do this?

No. R-Drive Image creates an exact byte-by-byte copy of the source disk. The only exceptions are the pagefile.sys and hibernate.sys files on the system disk. They are excluded from the image if MS VSS snapshot provider is selected on the Backup Options panel.

26. Can I use R-Drive Image to create system recovery discs for my computer?

Yes. Select a CD/DWD writer in your computer on the Image Destination Panel and Include R-Drive Image bootable version on the Media Options. R-Drive Image will create a startup disc with the image of your system disk (or a part of it). You may start your computer from that disk and use R-Drive Image startup version to recover your system from the image.

27. I want to clone my old PC to a virtual machine. Can R-Drive Image help me?

Yes. Create an image of the disk in the computer you want to clone. Start the virtual machine with the R-Drive Startup version CD/DVD and restore that image to that virtual machine. You may have to re-install some hardware drivers. You may also use an ISO image instead of the CD/DVD disc. See documentation to your virtual machine for more details.

28. When I attempt to create an image, I get the following message: ` unable to create volume snapshot`. What causes the message?

This message may appear when R-Drive Image cannot lock the drive. Possible causes are: - other low-level software accessing the HDD is running. - the system is swapping to the disk. Try disabling the pagefile.sys file on the disk. - the disk or folder on it is shared over network. Remove the shares. - sometimes a virus may be a cause of such behavior. Also you may try to launch the CD/DVD version and see if it can pass the snapshot. If yes, then only OS with some software prevents it.

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