5. I got the "Call Back" error when tried to create an image. What does that error mean?
This error usually means that R-Drive Image cannot write to the target where you want to create the image. Check whether this location has enough free space, you have sufficient permissions, or it is not read-only. Sometimes it may appear when you select a mapped drive as the destination in the scheduler but it appears not mapped when the task starts.
23. I am considering to use R-drive Image to backup/restore my system disk. Any guidelines?
First of all, check if all components are on the same disk system disk, usually, disk C:. (For example, pagefile.sys may be on another logical disk.) If not, you have to combine them to the system disk, or to create and then therefore restore all disks the system components reside on. Failure to do so may result in your system freezing at startup.
Creating a backup image of the system disk does not much differ from that action for a non-system disk.
Restoring data to the system disk is much trickier. You cannot restore data to a system disk directly from the Windows version of R-Drive Image; you have to use the startup one. Here you have two options:
1-st: Create a special startup CD/DVD disc. It will help when the system is corrupted and cannot be started, and it does not have some other problems mentioned below. But you have to have a CD/DVD drive in your system.
2-nd. Restore the system without the startup CD/DVD. When you try to restore a system disk in the Windows version, R-Drive Image will ask you to re-start the system into the R-Drive Image startup version. Upon your confirmation it will make some changes to the system startup files. When you restart the system, the R-Drive Image will start in its startup mode. You don't have to have a CD/DVD drive in your system when using this method, but you cannot recover a corrupted system, and some system control software may prevent R-Drive Image from modifying the system startup files. Rarely such method cannot work in some EFI systems.
Then you will have to select an image from which data is to be restored and the target disk/drive.
Please note that that when you select partitions/disks/drives, you will not see Windows-style disk letters like C:, you will have to select required objects using disk label, size, file system type, HDD serial number , etc. They are the same both for the Windows and startup versions.
25. Can I use R-Drive Image to create system recovery discs for my computer?
Yes. Select a CD/DWD writer in your computer on the Image Destination Panel and Include R-Drive Image bootable version on the Media Options. R-Drive Image will create a startup disc with the image of your system disk (or a part of it). You may start your computer from that disk and use R-Drive Image startup version to recover your system from the image.
26. I want to clone my old PC to a virtual machine. Can R-Drive Image help me?
Yes. Create an image of the disk in the computer you want to clone. Start the virtual machine with the R-Drive Startup version CD/DVD and restore that image to that virtual machine. You may have to re-install some hardware drivers. You may also use an ISO image instead of the CD/DVD disc. See documentation to your virtual machine for more details.
28. What is the difference between differential and incremental backups? Which one is better for my task?
All of them save only changes between the data in the previously created original full image of the disk and the data at the instance the backup is being created.
For the differential backup the changes are saved between the original image and the current instance. When restoring data, you will need the full image and only the differential file created at the instance to which you want to restore data.
For the incremental backup, changes are saved between the last saved changes and the current instance. When restoring data, you will need the full image and all files (both incremental and differential ones) created to the instant to which you want to restore data.
Which method is to choose, depends on your task. If you need to keep only the latest backup instant, you may use the differential backup and delete all previous differential files. If you need to keep all instances, you may use the incremental backup to keep overall file sizes smaller. Please, take into consideration data safety: If any of the differential file is damaged, data will be lost only for that backup instant. If any of the incremental file is damaged, data will be lost for all subsequent backup instances starting from the damaged file until the next full or differential backup.
29. The startup version of R-Drive Image shows my external USB disk with the NTFS file system as read-only. I cannot save image files on it, although my Windows computer has no problem it writing data to it. What to do?
Most likely, your USB disk was improperly disconnected from a Windows system. For instance, it was simply unplugged from the computer rather than disconnected through the Safely Remove Hardware icon on the tray menu.
When a USB device with the NTFS file system is properly disconnected/removed/ejected from a system, Windows writes some info to that device that it's been properly disconnected. The R-Drive Image startup disk is built on Linux, another (and free) operating system. Linux can't write data to NTFS disks being not properly disconnected. Windows can. That is why R-Drive Image startup version shows your USB disk as read only while your Windows can write anything on it.
To recover the problem, try the following:
* Connect the USB disk to a Windows computer and properly disconnect it using the Safely Remove Hardware icon on the system tray menu.
Sometimes a Windows system can't properly disconnect a USB device and shows the "Generic Volume' cannot be stopped right now. Try stopping the device again, later." message. In this case,
* Connect the USB disk to a Windows computer and shut it down while the USB disk is working. While shutting down, Windows MUST properly disconnect all connected USB devices. That is a mandatory shutdown procedure.
If that still does not help, something is wrong either with your Windows computer or with the USB disk.