Our Technical Support Team is available 24 hours a day, seven days a week, and has an average response time less than 4 hours.
Please fill out the following form and submit it. You will get a response as soon as possible.
If you lost your registration information or need to re-download a purchased product please use Registered User's Console or contact our Sales Department

Order ID# (if applicable):
Phone number:
Operating System*:
File System:
Model of HDD:
Version of driver for HDD:
Product version and build*:
Describe a technical problem in details*
For a network version of the software only:
Client's OS (Client - a removal computer where files are to be recovered over network):
Model of HDD on Client:
Version of driver for HDD on Client:
Models of Network Adapters on the both computers:
Versions of drivers of Network Adapters:
For data recovery products:
Describe a case of data loss (deleted accidentally, physical drive failure, virus attack, activity of some disk software and etc.):
Did you run any disk utilities (such a chkdisk or disk defragmenter) before and/or after data loss? (If "yes" please detail):
Word Verification*:
Type the characters you see in the picture
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* Information must be provided


We need time to process and analyze your information and we appreciate your patience. Frequently Asked Questions are answered on the FAQ Page. You may also call our Technical Support Line 1-888-9-RTTCOM (1-888-978-8266) ext. 2 during our business hours 9 AM till 6 PM ET Monday to Friday.

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