Our Technical Support Team is available 24 hours a day, seven days a week, and has an average response time less than 4 hours.
Please fill out the following form and submit it. You will get a response as soon as possible.
If you lost your registration information or need to re-download a purchased product please use Registered User's Console or contact our Sales Department

Name:
Company:
E-mail*:
Order ID# (if applicable):
Phone number:
Operating System*:	N/A Windows 9x Windows NT 4.0 Windows 2000 Windows XP Windows XP x64 Windows 2003 Windows 2003 x64 Windows Vista Windows Vista x64 Windows 2008 Windows 2008 x64 Windows 7 Windows 7 x64 Windows 2012 Windows 8 Windows 8 x64 Mac OS X v10.4 Tiger / PowerPC Mac OS X v10.4 Tiger / Intel Mac OS X v10.5 Leopard / PowerPC Mac OS X v10.5 Leopard / Intel Mac OS X v10.6 Snow Leopard Mac OS X v10.7 Lion Mac OS X v10.8 Mountain Lion Linux 32bit Linux 64bit
File System:	N/A FAT FAT32 exFAT NTFS HFS/HFS+ Ext2/Ext3/Ext4 FS UFS
Model of HDD:
Version of driver for HDD:
Product*:	R-STUDIO R-STUDIO Network R-STUDIO Technician R-Studio for Mac R-Studio for Linux R-Studio Emergency R-Studio FAT R-Studio FAT network R-Studio NTFS R-Studio NTFS network R-UNDELETE R-Undelete FAT R-Undelete Home R-Linux for Windows R-Linux for Linux R-Drive Image R-Drive Image Bootable R-Mail for Outlook R-Mail for Outlook Express R-Word R-Excel R-Wipe & Clean R-Crypto R-Updater
License*:	Demo Trial Standalone Technician Commercial System Deployment OEM
Product version and build*:
Describe a technical problem in details*
For a network version of the software only:
Client's OS (Client - a removal computer where files are to be recovered over network):	N/A Windows 9x Windows NT 4.0 Windows 2000 Windows XP Windows XP x64 Windows 2003 Windows 2003 x64 Windows Vista Windows Vista x64 Windows 2008 Windows 2008 x64 Windows 7 Windows 7 x64 Windows 2012 Windows 8 Windows 8 x64 Mac OS X v10.4 Tiger / PowerPC Mac OS X v10.4 Tiger / Intel Mac OS X v10.5 Leopard / PowerPC Mac OS X v10.5 Leopard / Intel Mac OS X v10.6 Snow Leopard Mac OS X v10.7 Lion Mac OS X v10.8 Mountain Lion Linux 32bit Linux 64bit
Model of HDD on Client:
Version of driver for HDD on Client:
Models of Network Adapters on the both computers:
Versions of drivers of Network Adapters:
For data recovery products:
Describe a case of data loss (deleted accidentally, physical drive failure, virus attack, activity of some disk software and etc.):
Did you run any disk utilities (such a chkdisk or disk defragmenter) before and/or after data loss? (If "yes" please detail):
Word Verification*:
Type the characters you see in the picture

* Information must be provided

We need time to process and analyze your information and we appreciate your patience. Frequently Asked Questions are answered on the FAQ Page. You may also call our Technical Support Line 1-888-9-RTTCOM (1-888-978-8266) ext. 2 during our business hours 9 AM till 6 PM ET Monday to Friday.