All our products are downloadable only. Upon purchase, downloadable products can be downloaded immediately. Downloadable packages include a distribution file of the product, an electronic documentation, and license only. The packages do not include a box or media.
When the software is downloaded you may put a copy of the software along with its registration key on a CD and keep it for backup purposes.
Each copy of the product is supplied with a unique registration key for product installation and registration.
The registration keys are generated automatically and sent to the customer's e-mail boxes immediately after purchase. The End User's e-mail address is encrypted in registration key.
We recommend for you to download and install a free limited demo or fully functional evaluation version of the product to assess and get a full understanding of its capabilities and ease of use before purchasing.
With a purchase of a new R-TT software product, you receive one year of support services that includes technical support, customer support and all upgrades, and new releases for your product during that term. When your 1-year support service expires, you will need to renew that support at a discounted price to continue receiving support services. The renewal support purchase will extend your support by 1-year from the date of its expiration.
R-Studio Emergency is included in R-Studio package but its activation key is generated separately and requires a hardware code obtaining. The activation key can be requested through our Client Portal within one year from the date of purchase.
Any Software that is made available to download from this web site is copyrighted work of R-Tools Technology Inc. Use of the Software is governed by the terms of the End User License Agreement ("EULA"). The Software is made available for downloading solely for use by end users according to the EULA. Any reproduction or redistribution of the Software not in accordance with the EULA is expressly prohibited by law, and may result in severe civil and criminal penalties.
Software licenses are permanent and never expire. Some products are licensed per machine, some per user. The EULA must be accepted prior to installing and running the software.
If you wouldn't like to place an order over the Internet you can send your order and credit card details over the fax and we'll process your order manually. Our fax number is 1-240-525-7604.
Also, you can generate an invoice and pay it by wire transfer in your bank. Please fax us a copy of your bank receipt. When your payment is received your order we will be processed immediately.
Our refund policy is accessible to all our customers prior to purchasing.
Personal cheques or money orders are acceptable but please note that your order will be processed when a payment is deposited on our bank account only. When you mail us a cheque or money order please provide us with a copy of the invoice generated on our web-site.